Learner Support

As a learner with Michael John Academy you will receive a high level of support and a comprehensive service of information, advice and guidance throughout your training programme. Access to reliable and impartial information, advice and guidance is very important and will help you make informed choices and decisions. As a participant on a Michael John Academy of Liverpool programme we will offer confidential support to help you:

• Identify opportunities that might be open to you
• Understand more about yourself and what you might be capable of doing
• Consider the implications of choosing various options
• Make a plan of what you can do to reach your goals
• Offer support in identifying ways of overcoming barriers that might get in your way at any time during your learning
• Help to plan your next steps before you finish

What can you expect

Our staff

• Will treat you with respect
• Are well trained and qualified
• Can get up-to-date information on what is happening in education, training, employment and the Hair & Beauty Industry and tell you about it.

We will

• Work to national quality standards
• Provide you with effective connections to other services
• Support you throughout your learning to enable you to achieve your potential
• Continue to improve the service we provide.

How you can help us improve?

We will

• Welcome suggestions for improvements (Suggestion boxes are in all centres)
• Offer you the chance to say what you think about the help you were given by asking you to complete questionnaires; or participate in learner forums.
• Tell you who to contact and what to do if you have any comments regarding any of our services and how we deal with any comments, compliments or complaints.

Michael John Academy is committed to providing outstanding teaching & learning and will support you to achieve Key Skills in Literacy & Numeracy up to Level 2. Delivered both in the classroom & the fully equipped learning suites, qualifications in English & Maths can open the door to so much more for you, and can help achieve your goals.

Excellent learner support resources

Michael John Academy centres are supported by fully equipped learning suites offering computer access, learner libraries, tutor libraries, a vast array of training materials, DVDs & interactive learning resources. Specialist literacy and numeracy staff on hand for individual or small group study as required. Lecture facilities operate with interactive whiteboards and
other media. A structure for learner support with issues such as housing, finance, illness or personal problems is in place and will facilitate and signpost access to appropriate help. All centres have disabled facilities and Michael John Academy can access further support for any learners with more significant learning difficulties or disabilities.